Frank Gallagher, Jr.
Innovation & Rapid Prototyping Architect at BigPanda
I prototype and ship AI-driven software for enterprise operations — from observability signal quality and incident correlation to LLM-powered automation and agentic AI.
Experience
Two decades in Fortune 500 operations environments, now focused on software innovation and rapid prototyping in applied AI. Current work centers on incident intelligence, observability signal quality, and workflow automation — research that has produced six U.S. patents covering topology-aware incident detection, similarity analysis, and root cause change detection.
Tool experience spans enterprise monitoring (BigPanda, LogicMonitor, Dynatrace, AppDynamics, Datadog), observability ecosystems (Grafana, Elastic, Prometheus), ITSM platforms (ServiceNow, Jira), notification management (PagerDuty, xMatters), and scripting and automation stacks.
For full detail, see LinkedIn.
Patents
Applied research in incident intelligence and enterprise operations workflows.
Granted
- US 12,580,809 (Mar 2026) — Techniques for Representation Eviction on a Unified Network Topology for Incident Detection and Response
- US 12,511,297 (Dec 2025) — Techniques for Detecting Similar Incidents
Pending
- US20250385924A1 (filed 2024) — System and Method for Generating a Unified Network Topology for Incident Detection and Response
- US20250385831A1 (filed 2024, Notice of Allowance) — Techniques for Incident Detection in Computing Environments Utilizing a Unified Network Topology
- US20250385841A1 (filed 2024) — Techniques for Updating a Unified Network Topology
- US20250245092A1 (filed 2024) — System and Method for Root Cause Change Detection
See also: Justia | Google Patents
Contact
frankg@bigpanda.expert (personal) · fgallagher@bigpanda.io (work)
Boston Metro / Las Vegas Metro