Nice to meet you, I'm

Biography: First and foremost, I’m a husband, stepfather, and cat-dad. I find joy in music and I’m well-traveled.

I'm also a highly skilled expert in a variety of enterprise-class software and SaaS solutions.

I have more than 23 years in technology systems and services. Over 20 of those years, I've worked directly in IT Operations and IT Service Delivery with a focus on Monitoring and Observability tools, IT Process Orchestration, Software Automation, IT Service Management, Event Management, and Notification Management platforms.

Over the last several years, I’ve worked on a handful of commercial, proof-of-concept, and open-source projects, focusing on developing and deploying a number of AI systems and technologies (algorithmic models, data classification models, and LLMs alike). I have experience with the development and prototyping of Natural Language Processing and Natural Language Understanding features, as well as information retrieval products (vector embedding, vector search, semantic similarity). These products and features are used daily by IT operations teams in critical service delivery environments around the globe. In the course of my work at BigPanda, I have been listed on several pending patents.

Thanks to my keen eye for detail and a deep passion for words, lexicon, and orthography, I’m also highly adept at purposeful prompt engineering for Generative AI models.

Thanks for reading. Feel free to follow me on social media!